Shadowed Secrets & Privacy

The Forgotten Manor — Privacy Policy

Effective Date: September 22, 2026

The Forgotten Manor respects your privacy and is committed to handling customer information responsibly.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit ForgottenManor.com, make a purchase, sign up for emails, contact us, or otherwise interact with The Forgotten Manor.

 

Information We May Collect

Depending on how you use the website, we may collect information such as:

• Your name

• Billing and shipping address

• Email address

• Telephone number

• Order and purchase history

• Information you submit through contact forms

• Newsletter or email subscription information

• Product reviews, messages, or other information you voluntarily provide

• IP address

• Browser and device information

• Website usage and interaction information

• Cookie and tracking technology information

Payment information may also be collected and processed by the payment providers used through our website.

The Forgotten Manor does not intentionally request or collect sensitive personal information such as Social Security numbers, medical information, or similar information through normal website transactions.

 

How We Collect Information

We may collect information when you:

• Place an order

• Create an account

• Subscribe to email updates

• Contact us

• Submit a form

• Leave a review or other website content

• Interact with the website

Certain technical information may also be collected automatically through cookies, analytics tools, security tools, and similar technologies.

 

How We Use Your Information

Information may be used to:

• Process and fulfill orders

• Arrange shipping and delivery

• Communicate about an order

• Provide customer service

• Respond to questions or requests

• Process returns or refunds when applicable

• Send marketing or promotional emails when you have subscribed or otherwise consented

• Improve the website and shopping experience

• Maintain website security

• Prevent fraud or misuse

• Maintain appropriate business and tax records

• Comply with applicable legal obligations

We use personal information only for legitimate business purposes connected with operating The Forgotten Manor and providing our products and services.

 

Wix and Website Hosting

ForgottenManor.com is hosted on the Wix.com platform.

Wix provides the online infrastructure that allows The Forgotten Manor to operate its website and online store. Information submitted through the site may therefore be processed or stored through Wix systems, databases, applications, and related services.

Wix may process information according to its own privacy practices and policies.

 

Payments

Online payments are processed through payment services made available through the website.

Depending on the payment method selected, payment information may be provided directly to a payment processor or financial institution.

The Forgotten Manor does not intentionally store complete payment card information independently of the payment services used to process your transaction.

Payment processors may collect, use, and retain information according to their own privacy policies and legal obligations.

 

Shipping Providers

When necessary to fulfill an order, we may provide information such as your name, shipping address, email address, telephone number, or other delivery-related information to shipping carriers and service providers.

This information is provided only as necessary to prepare, track, deliver, or resolve issues involving your shipment.

 

Email Communications

If you subscribe to The Forgotten Manor emails, we may send you:

• New product announcements

• Mystery Box or Crown Box releases

• Business announcements

• Website updates

• Special offers

• Other Forgotten Manor news

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.

Transactional messages relating to an order, payment, account, or customer-service issue may still be sent when necessary.

 

Cookies and Tracking Technologies

ForgottenManor.com may use cookies and similar technologies.

Cookies may be used for purposes including:

• Operating the website

• Remembering customer preferences

• Keeping shopping carts functional

• Website security

• Processing transactions

• Measuring website performance

• Understanding how visitors use the website

• Supporting analytics and marketing features

Some cookies are necessary for the website to function properly. Other cookies may be used for analytics, advertising, or similar purposes.

Wix and third-party applications or integrations used on the website may also place cookies or use other tracking technologies.

Where required, visitors may be given options to accept or decline certain non-essential cookies.

 

Analytics

We may use website analytics tools to understand how visitors interact with ForgottenManor.com.

Analytics information may include information such as:

• Pages visited

• Time spent on the website

• General device or browser information

• Traffic sources

• General geographic information

• Website interactions

Analytics information is used to improve website performance, products, marketing, and the overall customer experience.

 

Advertising and Social Media

The Forgotten Manor may use advertising, social media, or marketing services in connection with the website.

These services may use cookies, pixels, or similar technology to measure advertising performance or understand website activity.

Third-party platforms may process information according to their own privacy policies.

 

Information We Share

We do not sell customer personal information as a routine part of operating The Forgotten Manor.

Information may be shared when reasonably necessary with service providers that help operate the business, including:

• Wix

• Payment processors

• Shipping carriers

• Email service providers

• Analytics providers

• Advertising or marketing platforms

• Website applications and integrations

• Professional advisers when necessary

We may also disclose information when required to comply with applicable law, legal process, fraud prevention, security requirements, or legitimate governmental requests.

 

Data Retention

Personal information may be retained for as long as reasonably necessary to:

• Fulfill orders

• Provide customer support

• Maintain business and tax records

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Comply with applicable legal obligations

Information that is no longer reasonably required may be deleted or anonymized when appropriate.

 

Protecting Your Information

We take reasonable steps to protect customer information and rely in part on the security systems provided by Wix and our service providers.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own passwords, accounts, and devices.

 

Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to request:

• Access to certain personal information we hold about you

• Correction of inaccurate information

• Deletion of certain information

• Information about how your data is being used

• Withdrawal of certain consent

• Opt-out of certain marketing communications

• Opt-out of certain cookie or tracking activities

Not every request or right applies in every jurisdiction.

We may need to verify your identity before responding to certain privacy requests.

 

Cookie Preferences

Where available, you may manage certain cookie and tracking preferences through the cookie controls provided on ForgottenManor.com.

You may also control some cookies through your web browser settings.

Blocking certain essential cookies may affect the operation of the website or prevent some features from functioning correctly.

 

Third-Party Websites

ForgottenManor.com may contain links to websites or services operated by third parties.

The Forgotten Manor is not responsible for the privacy practices, security, content, or policies of websites operated by others.

Customers should review the privacy policies of third-party services before providing personal information to them.

 

Children's Privacy

The Forgotten Manor website and products are intended for a general adult shopping audience.

We do not knowingly collect personal information directly from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

 

Business Transfers

If The Forgotten Manor is ever reorganized, sold, merged, or transferred to another owner, business information — including customer records — may be transferred as part of that transaction as permitted by law.

Any successor would remain responsible for handling personal information in accordance with applicable privacy obligations.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as the business, website, services, or legal requirements change.

The current version will be posted on ForgottenManor.com with the updated effective date.

 

Contact Us

Questions regarding this Privacy Policy or requests concerning personal information may be submitted through the contact information provided on ForgottenManor.com.

The Forgotten Manor Forest City, North Carolina ForgottenManor.com